Got a question? We have your answers! 

How do I find a ThinkOn Partner?

Contact sales@thinkon.com and we’ll be happy to provide you with our partner list based on location or solutionor we can check if you already work with a vendor that partners with ThinkOn.

Help! What do I do if I’m having an issue with my ThinkOn service?

If this is a P1 or P2 issue please call our 1-877-787-0306 to report the problem and send an email to requests@thinkon.com. Having an issue that’s less pressing? Skip the call and send all details to requests@thinkon.com.

How can I become a ThinkOn Partner?

That’s a great idea! Please contact sales@thinkon.com. 

Can I host my physical hardware in ThinkOn’s data center and connect it to the cloud?

Yes! ThinkOn offers colocation services across data centers that allow you to connect your physical hardware to the ThinkOn cloud. Reach out to sales@thinkon.com for more information.

Can we specify what data center we want to use?

It depends on the services, but that’s usually a yes.

Can we add additional services in the future and have them connected?

Absolutely! For example, Backup (BaaS) easily connects to Disaster Recovery (DRaaS) and then connects to hosting 

What technology do you support?

We support multiple technologies from VMware, Veeam, Commvault, Zerto, Cohesity, Dell and many more. 

Can I buy directly from ThinkOn?

ThinkOn is a cloud service provider (CSP) that sells exclusively through channel partners. Please contact sales@thinkon.com to be connected with one of our partners.

Would you consider buying out my physical hardware to help me move to the cloud?

Yes. Please reach out to sales@thinkon.com for more details. 

Can I bring my own licenses to run in the cloud?

This is a possibility, but it depends on the service and license. Please check with your ThinkOn representative for more details.

Does ThinkOn offer a certificate of destruction when I offboard?

Yes. Once the offboarding is complete, ThinkOn offers a certificate which states that the data has been deleted.


Sales Contact:
844 888 4465

Technical Support:
1 877 787 0306

Canada Headquarters : 
56 Aberfoyle Crescent, Suite 420
Etobicoke, Ontario M8X 2W4

    United States: 

    Sales Contact:
    844 888 4465

    Technical Support:
    1 877 787 0306

    USA Office:
    5080 Old Ellis Pt,
    Roswell, GA, 30076
    United States of America 

    United Kingdom:

    Sales Contact:
    +44 2039 667963

    Technical Support:
    +44 2039 664888

    UK Office:
    12a Islington Green
    London N1 2XN
    United Kingdom