Multi-Year Accessibility Plan

Message from the CEO

We here at ThinkOn have always been proud of our culture and putting people first. To this extent, over the last few years, we’ve undergone training, learning, and education focusing on people in the areas of inclusion, diversity, equity, belonging and accessibility. This is an important journey as we are committed to creating equitable and belonging environments for all Thinkers and accessible, safe places for all. Furthermore, as part of the Accessibility for Ontarians with Disabilities Act (“AODA”), we are proud to have included our accessibility policy in our handbook and on our website. As we grow and evolve, we welcome the feedback on how we can continuously improve.


Craig McLellan

Founder & CEO, ThinkOn Inc.


ThinkOn, Inc. strives to meet the needs of its employees (“Thinkers”) partners and subscribers with disabilities and is working hard to remove and prevent barriers to accessibility. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting the accessibility requirements under the AODA, 2005.

ThinkOn Inc. is committed to fulfilling our requirements under the AODA, 2005. This accessibility plan outlines the steps we are taking to meet those requirements and to improve opportunities for people with disabilities.

Our plan shows how we will play our role in making Ontario an accessible province for all Ontarians. 

We are committed to reviewing this plan every 5 years or earlier.

As mentioned in the AODA, we train every Thinker as soon as practicable after being hired and provide training in respect of any changes to the policies and maintain records of the training provided including the dates on which the training was provided and the number of individuals to whom it was provided. 

Section 1. Past Achievements to Remove and Prevent Barriers

Customer Service

As a business-to-business service provider without products or services offered to the general public as consumers, our accessibility and accommodations made in accordance with AODA practices are on as need basis. Our team is currently being trained on providing business-to- business understandings of customer service, general accessibility, policy procedure and plan and the Canadian Human Rights Act. We have implemented policy for our team   to provide better ongoing services to our Thinkers, partners, and subscribers with accessibility needs.   

Information and Communication 

Our communications are available to our Thinkers and partners and subscribers in both print and digital formats.


We do not discriminate in our hiring practices, and we understand that any one of our candidates and applicants that may come to interview with ThinkOn, Inc. may have one or multiple barriers of access. We are proud to announce that if there are any barriers to accessing an interview, we will provide accommodations as needed to ensure a successful interview and application process. We are always open to new feedback on how we can continue to provide more accommodations as needed for any accessibility needs that we may have not encountered in the past.  

Our policy states that we are an equal opportunity employer and are committed to addressing any barriers that our team members may face pertaining to discrimination, harassment, and inequities in the workplace. We are also committed to, attend to and will continue to address physical barriers for our Thinkers. We engage in making accommodations as needed to our built environments as required and for remote workers make any necessary accommodations for remote work to take place without barriers. Thinkers can discuss accommodation and their disability through: 

  • individual accommodation plan
  • return to work process.
  • performance management
  • career development and advancement
  • any redeployment


In the past, we have made efforts to secure vendor relationships with those from marginalized groups. 


Over the past three years we have undergone basic diversity training and accessibility training. We have also covered the Canadian Human Rights Act. We have trained our Senior Leadership and Sales team on the mentioned topics.

Design of Public Spaces 

As a remote company we have made a concerted effort over the last few years to provide any accommodations needed for our Thinkers, to perform their duties in their place of work.  

Within reasonable limits we have ensured that our physical spaces are accommodating for physical and non-physical accessibility needs. Our building is accessible from the main entrance with ramps and automatic doors, elevators, and spacious means of navigation around the facility.  

Our restrooms are accessible and contain power open and locks.  

ThinkOn Inc. will also meet accessibility laws when building or making major changes to public spaces.


This is not applicable to our organization.  


We are currently creating pipelines to encourage more applications with accessibility needs to apply for employment. As per our diversity statement listed on our website, all job postings and correspondence to candidates:

ThinkOn is committed to a workforce that is reflective of diverse populations. We welcome applications from qualified individuals from all backgrounds. We are committed to a selection process and work environment that is inclusive, equitable, accessible and adheres to our corporate values. 

Section 2. Strategies and Actions

Customer Service

ThinkOn Inc. is committed to providing accessible customer service to people with disabilities. This means that we will provide goods, services, and facilities to people with disabilities with the same high quality and timeliness as others. 

By the end of 2024, we will have completed our training for customer service according the AODA by educating our entire team along with senior leadership on new customer service protocols covered in the AODA. We are constantly looking for ways to improve our customer service and understand that education on new and improved ways of providing excellent service to all partners and subscribers. 

Information and Communications 

ThinkOn Inc. is committed to making our information and communications accessible to people with disabilities. We are engaging experts to ensure that all print and digital documents are readable by audio aids (i.e. text to speech devices) and low vision aids upon request. By the end of first quarter 2024, all our communications will be provided in (4) formats: 

  • Print
  • Digital
  • Large format 
  • Audible


ThinkOn,Inc. is committed to fair and accessible employment practices. 

We are creating programs and pipelines with colleges and universities to encourage underrepresented groups to join the tech industry. This includes encouraging students and interns from marginalized groups such as: women, 2SLGBTQI+, newcomers, people with disabilities, to apply for roles at ThinkOn Inc.


ThinkOn is creating more strategic plans to encourage more supplier diversity and will be consulting professionals in the field on how to create diverse supplier protocols by the end of 2024.


ThinkOn, Inc. is committed to providing training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities. This will be conducted between April to June 2024. The plan for training and education is already scheduled and underway for January 2024.

Design of Public Spaces 

ThinkOn Inc. will meet accessibility laws when building or making any changes to public spaces. Any and all renovations to our space are being completed in the third and fourth quarter of 2024 with a completion date of December 2024 to meet all compliance and regulatory measures. We plan to be fully accessible for all ThinkOn sites, including our head office and data centers by 2025.

For More Information 

For more information on this accessibility plan, please contact at

Karla Jensen

(647)-955-9655 ext. 1067 

Our Accessible Customer Service Policy is publicly posted at

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