Multi-Year Accessibility Plan
Message from the CEO
At ThinkOn, we have always been proud of our culture and putting people first. To this extent, we are committed to creating equitable and belonging environments for all Thinkers, and accessible and safe places for all. As part of this commitment, our Thinkers have undergone training focusing on people in the areas of inclusion, diversity, equity, belonging, and accessibility. Furthermore, as part of the Accessibility for Ontarians with Disabilities Act (“AODA”), we are proud to include our accessibility policy in our People and Culture Guide and on our website. As we grow and evolve, we welcome feedback on how we can continuously improve.
Sincerely.
Craig McLellan
Founder & CEO, Think On, Inc.
Introduction
Think On, Inc. (“ThinkOn”) strives to meet the needs of its employees (“Thinkers”), partners, customers, and subscribers with disabilities and is working hard to remove and prevent barriers to accessibility.
ThinkOn is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”). This accessibility plan outlines the steps we are taking to meet those requirements and to improve opportunities for people with disabilities.
Our plan shows how we will play our role in making Ontario an accessible province for Ontarians. The plan is reviewed annually and updated at least once every five years.
We train every Thinker as soon as practicable after being hired and provide training in respect of any changes in the policies.
We maintain records of the training provided, including the dates on which the training was provided and the number of individuals to whom it was provided.
Customer Service
ThinkOn is committed to providing accessible customer service to people with disabilities. This means that we will provide goods, services, and facilities to people with disabilities with the same high quality and timeliness as others.
As a business-to-business service provider without products or services offered to the general public as consumers, our accessibility and accommodation made in accordance with the AODA practices are on an as-needed basis. Thinkers are being trained on provided business-to-business understandings of customer service, general accessibility, policy, procedures and plans, and the Canadian Human Rights Act. We have implemented policies for our team to provide better ongoing services to our Thinkers, partners, and subscribers with accessibility needs. ThinkOn remains in compliance with the Customer Service Standards.
Strategies & Actions: As of September 2025, all our current Thinkers have completed AODA and Canadian Human Rights Code training. ThinkOn is always looking for ways to improve our customer service and will provide further training, when necessary, on new and improved ways to provide excellent customer service to all partners and providers.
Information and Communication
ThinkOn communications are available to our Thinkers, partners, and subscribers in both digital and print formats.
Strategies & Actions: ThinkOn is committed to making our information and communications accessible to people with disabilities. We are engaging experts to ensure that all print and digital documents are readable by audio aid (i.e. text to speech devices) and low vision aids upon request. By the end of the first quarter of 2024, all ThinkOn online assets will be fully accessible by utilizing accessiBe’s accessWidget on our internet websites. This widget offers a variety of accessibility options including a screen reader and text and content adjustment options.
Employment
ThinkOn is committed to fair and accessible employment practices. We do not discriminate in our hiring practices, and we understand that any of our applicants or candidates that may come to interview with ThinkOn may have one or more barriers of access. ThinkOn is proud to announce that if there are any barriers to accessing an interview, we will provide accommodation as needed to ensure a successful interview and application process. We are always open to new feedback on how we can continue to provide more accommodation as needed for any accessibility issues we may not have encountered in the past.
As per our diversity statement listed on our website, all job postings and correspondence to candidates includes the following statement, or a statement of equal meaning: “ThinkOn is committed to a workforce that is reflective of diverse populations. We welcome applications from qualified individuals from all backgrounds. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and accessibility standard across Canada, ThinkOn provides accommodations to job applicants with disabilities throughout the recruitment process. If you require accommodation, please let us know and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and adheres to our corporate values.”
ThinkOn policies state that ThinkOn is an equal opportunity employer and we are committed to addressing any barriers that our Thinkers may face pertaining to discrimination, harassment, and inequities in the workplace. ThinkOn is also committed to attending and addressing physical barriers for our Thinkers. ThinkOn engages in making accommodations as needed to our built environments, in locations we own or control, as required, as well as making any necessary accommodations for our remote workers to work without barriers.
Thinkers can discuss accommodation and their disability through:
- Individual Accommodation Plans
- The Return-to-Work process
- Performance Management
- Career development and advancement
- Any necessary redeployment.
Strategies & Actions: As well as continuing with all above actions, ThinkOn is creating programs and pipelines with colleges and universities to encourage underrepresented groups to join the tech industry. This includes encouraging students and interns from marginalized groups such as women, 2SLGBTQI+, newcomers, and people with disabilities to apply for roles at ThinkOn.
Design of Public Spaces
As a remote company, we have made a concrete effort over the last few years to provide any accommodation needed for our Thinkers to perform their duties in their place of work.
Within reasonable limits, we have ensured that the physical spaces that we own and/or control are accommodating for physical and non-physical disabilities needs.
Our head office is accessible from the main entrance with ramps, automatic doors, elevators, and spacious means of navigation around the facility.
ThinkOn will meet the accessibility standards for the design of public spaces when building or making major modifications to its public spaces which we own and/or control.
Procurement
ThinkOn will work to meet the accessibility standards when making purchasing decisions.
Training
ThinkOn is committed to providing training in the requirement of Ontario’s Accessibility Laws and Ontario Human Rights Code as it applies to people with disabilities. Over the past three years, our Thinkers, including our Senior Leadership and Sales Teams, have undergone accessibility training, basic diversity training, as well as training on the Canadian Human Rights Act.
Strategies & Actions: All Thinkers have completed this training as of October 2025, and this training will be provided to New Thinkers upon hire.
For More Information
For more information on this accessibility plan, please contact Karla Jensen, Head of People & Culture, at karla.jensen@thinkon.com.
Review and Revision
This policy will be reviewed as it is deemed appropriate, but no less frequently than every 12 months.